MAKING A COMPLAINT: In case you want to make a complaint, please use this link and inform us about it please: Livro de Reclamações
BOOKING CANCELATIONS: for bookings, 20% bank transfer from total amount is mandatory. For DAY TOURS, only cancellations 15 days before the first riding day are reimbursed. For all other services, only cancellations 30 days before the first riding day are reimbursed.
TRAVEL INSURANCE: It is the responsibility of clients to hold their own travel insurance policy to cover personnel medical care in case of accident, loss due to cancellation, and any third party liability that may arise from the use of the rental bikes by clients. No coverage is available from WECYCLE to insure clients from loss in case of damage, theft or other liability incurred in the use of the rental bikes
RENTAL BIKES: WECYCLE confirms that an experienced bike mechanic, prior to renting, reviews each rental bike. Each rental bike is prepped for rental and supplied to clients in properly operating status, and is ready to ride.
For the duration of the hire WECYCLE will maintain the rental bike in a properly operating status.
Obligations of clients: It is the clients responsibility to:
operate the rental bike in a manner appropriate to prevailing road and weather conditions;
wear a helmet (mandatory) and other protective clothing;
know the relevant rules of the road and practice safe cycling
know how to operate a multi speed bike.
Theft of and damage to rental bikes: Subject to this clause the client is responsible for any and all damage once rental bikes are received by clients. This includes but is not limited to any form of theft and damage to the rental bike.
Helmets: Helmets can be rented by WECYCLE but are always mandatory. Clients agree to wear helmets at all times when riding rental bikes.
PRICES FOR DAMAGED RENTAL BIKE PARTS: Brake levers with gear shifter SHIMANO Ultegra 170€; Seatpost Roadmachine 01 "D" Premium Carbon 50€; Bar tape 25€. Other damaged parts will be calculated.
PERSONAL ACCIDENTS INSURANCE: Personal accident insurances are mandatory for Tourism Companies, as such this is a mandatory insurance. Furthermore, this is an important type of insurance because unforeseeable events might occur. Personal Accident insurance responds to the needs of individual security and family welfare regarding the risk of accident. It covers expenses with healthcare and even compensation, in the event that the trainee is permanently incapacitated from the accident. This responsibility will therefore be transferred to the Insurance Company through the Personal Accidents Insurance subscription. Allianz Group Personal Accidents Insurance offers a base coverage package that assures protection towards the most severe risks, such as death, invalidity, treatment expenses and funeral expenses. The Insurance Holder, WECYCLE, should inform the people that make up the group about which insurance coverages are contracted, keeping proof that the information was provided. In case of injuries, medical assistance should immediately be sought. The accident should be reported to Allianz Portugal, in writing, up to a maximum period of 8 days. The accident description report should include a medical report with the nature of the injuries, respective diagnosis and, if applicable, the expected days of working incapacity and indication of a possible Permanent Disability.
Description: 20 insured people total
Group: non-federated amateur Sport, Culture & Recreation
Activity: Road or off-road MTB rides, permanently supervised by a guide, about 10 people per guide
Death by accident - capital per person: 26.278,00€; Permanent invalidity by accident - capital per person: 26.278,00€; Treatment expenses by accident - capital per person: 4.204,00€; Simultaneous death of insured person and consort - capital per person: 15.000,00€; Funeral expenses (spendings) - capital per person: 5.000,00€; Expenses with search & rescue and transportation - capital per person: 1.000,00€
For all of the above, the age limit is 75 years old.
WAIVER: Clients acknowledge and agree that WECYCLE maintains no control over the operation of the rental bikes by clients. WECYCLE assumes no responsibility for and cannot be held liable for any personal injury, property damage, third party liability or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reason of
any wrongful, negligent or accidental acts or omissions on the part of the client or the client’s agents;
any defect in or failure of any vehicle, equipment or instrumentality owned, operated or otherwise used by the client
any wrongful or negligent acts or omissions on the part of any other party not under the control, direct or otherwise, of WECYCLE.
Clients hereby release WECYCLE and its agents and employees from and against any and all liability arising during the rental period. Clients acknowledges that they are aware of the risks involved with cycling including but not limited to physical exertion, forces of nature, accidents, travel via any mode of transport, adequacy of medical facilities, or negligence (other than wilful or fraudulent) on the part of employees, agents or others of WECYCLE.
Clients agree to be responsible for their own welfare, and accept any and all risk associated with the activities they undertake. Clients agree that the terms herein are binding on them, their family members, heirs, successors, assigns, dependents and/or minors accompanying them, and their legal representatives.
Clients acknowledge and agree that WECYCLE and its agents have the right to refuse participation by any person judged incapable of activities, and for not executing this document or other required documentation. Any dispute arising out of these matters whatsoever, shall be resolved in binding arbitration/adjudication under the laws of the country of Portugal. Any part of this document found to be void or unenforceable shall not negate the enforcement of the remainder.
GENERAL DATA PROTECTION REGULATION (GDPR): WE only keep the data you give us through the FREE INSURANCE and CLIENT INFO forms and/or contact form and subsequent communication, be they by phone, WhatsApp, email or social media or any other reasonable communication means which are directly relevant to your booking and riding experience here at WECYCLE™. WE do not share your data with any third parties and promise not to use it for any other purposes than those directly relevant to your booking.
If you want to view/change or delete this personal data, just send us an email to email@example.com
Newsletter opt-in: WE may send you updates about our business, rental fleet and riding area.
PHOTOS/VIDEOS AND THE USAGE OF THEM: WE will NOT sell any pictures where you may be appearing. WE may use photos/videos taken during tours and/or rentals for social media through our WECYCLE accounts. By using our services you give us the right to use above mentioned photos/videos.